ba 88 Privacy Policy
A clear and complete explanation of how your personal information is collected, used, and kept secure.
1. Introduction
ba 88 treats the privacy of all its users with the highest importance. This privacy policy explains how we collect personal information from users of our platform, the purposes for which we use it, and the circumstances under which it may be shared with third parties.
This policy should be read together with ba 88's Terms and Conditions. Both documents together form a complete agreement between us and you. By accessing our website and creating an account, you are considered to have accepted the terms of this policy.
For any changes or amendments, we will note the update date on this page. If there are significant changes, registered users will be notified by email.
2. What Information We Collect
To run ba 88's services properly and give users the best experience, certain types of information need to be collected.
2.1 Registration Information
When you open an account, you provide the following details:
- Full name
- Date of birth (to verify that you are over 21 years of age)
- Email address
- Mobile number
- Username and password for login
- National ID or passport number (for identity verification)
2.2 Financial Information
For deposits and withdrawals, information about your payment method (such as bKash, Nagad, Rocket, Upay, or bank account number) is collected. All payment processing is carried out through an encrypted connection.
2.3 Technical Information
When you visit our site, the following information is collected automatically:
- IP address and device type
- Browser and operating system information
- Cookie and session data
- Page visit history and click data
- Login time and location information (if the user grants permission)
2.4 Information from Communications
When you contact our support team via live chat or email, a record of that conversation is kept. This is used to improve service quality and resolve disputes.
3. Purpose of Using Information
ba 88 uses collected information only for specific and legitimate purposes. We never use your information unnecessarily or for unrelated purposes.
3.1 Account Management
Your information is used to verify your identity, create your account, ensure login security, and provide a personalised experience.
3.2 Processing Financial Transactions
Financial information is used to verify and complete deposit and withdrawal requests, coordinate with payment methods, and maintain transaction history.
3.3 Customer Service
Our support team provides service 24/7 in both Bengali and English. Your account and communication history may be reviewed to resolve your complaints or issues properly.
3.4 Security and Fraud Prevention
Technical and transaction-related information is monitored to prevent unauthorised access, fraudulent activity, and money laundering.
3.5 Promotional Communications
If you have consented to receive our promotional messages, information about bonus offers and special events will be sent to you. You may withdraw this consent at any time.
3.6 Responsible Gaming Enforcement
By monitoring user playing patterns, we identify potentially problematic behaviour and take protective measures. You can learn more about this on the Responsible Gaming page.
4. Sharing Information with Third Parties
ba 88 never sells your personal information for commercial purposes. Information may be shared with third parties only in the limited circumstances listed below:
4.1 Service Providers
Payment processors, technology infrastructure providers, and gaming software suppliers may have limited access to the information needed to keep our services running. They are all contractually bound to comply with our privacy standards.
4.2 Legal Obligations
Under Bangladesh law, it may be necessary to provide information in response to a legitimate request from a government authority. In such situations, we provide only the minimum information required.
4.3 Prevention of Financial Crime
If clear evidence of money laundering or fraud is found, the relevant information will be reported to the appropriate authorities.
5. Cookie Policy
The ba 88 website uses cookies — these are small text files stored in your browser that make the site more functional and usable.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, verifying security, and remembering your preferences. They cannot be disabled if the site is to function properly.
5.2 Analytical Cookies
Analytical cookies are used to understand how users are using the site. This information does not identify any individual and is considered only as aggregate statistics.
5.3 Functional Cookies
These cookies are used to remember language preferences, screen settings, and login status. They can be disabled from browser settings, though doing so may reduce some functionality.
6. Data Storage and Security
ba 88 has adopted industry-standard technical and organisational measures to protect your information.
6.1 Encryption
All data transmission is secured through SSL/TLS encryption technology. Collected information remains encrypted when stored on servers.
6.2 Access Control
Only authorised staff may access your information for specific purposes. All access is logged and regularly audited.
6.3 Retention Period
Information is retained for a set period while the account is active and, after closure, as required to meet legal obligations. Unnecessary information is securely deleted once the set period has passed.
6.4 Response to Data Breaches
In the event of a security breach, affected users will be notified promptly at their registered email address and protective measures will be taken.
7. Your Data Rights
Every user of ba 88 has the following rights regarding their personal information:
- Right of Access: You may request to see what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you may request that your personal information be deleted.
- Right to Object to Processing: You may object to the use of your information for certain specific purposes.
- Right to Portability: You may request your information in a structured, machine-readable format.
- Right to Withdraw Consent: You may withdraw consent for promotional communications at any time.
To exercise any of the above rights, please contact our support team. We provide assistance via live chat 24/7. For answers to more general questions, visit our FAQ section.
8. Age Verification and Minor Protection
All ba 88 services are for persons aged 21 or over only. Age verification at registration is mandatory and, where necessary, is carried out through a national ID card or other documents.
We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor has provided information, that account will be closed immediately and the related information will be deleted.
If a parent or responsible person suspects that a minor has an account, please contact our support team.
9. Contact and Complaints
For any questions, concerns, or information requests regarding this privacy policy, you can reach us through the following:
- Live Chat: Use the chat button on the site for 24/7 instant support
- Email: [email protected]
We aim to respond to all privacy-related requests within seven working days. Complex requests may take longer, but we will keep you informed of progress.
To understand our detailed rules in relation to this policy, please read the Terms and Conditions page.
10. Changes and Updates to the Policy
ba 88 reserves the right to amend this privacy policy as needed. Changes will be published on this page and the new update date will be noted at the top of the page.
For significant changes, advance notice will be sent to registered email addresses. Continued use of the site after changes will be taken to mean that you have accepted the revised policy.
If you object to any part of the policy, please stop using your account and contact our support team.